PAYMENT INFORMATION:

We accept and prefer all VISA, Mastercard, Discover, and American Express credit cards via Paypal. It is fast and secure way to expedite your order. Paypal payments should be made to A_Royal_Enterprises@Lycos.com We also accept cashier checks and money orders. Please send them to: Royal Enterprises L.L.C. c/o Pet Products P.O.Box412 Columbia Station, Ohio 44028-0412 U.S.A. Please send your payment within 7 days of the purchase. International Buyers please pay using Paypal. We are unable to accept international money orders or checks drawn on non-US banks.

SHIPPING INFORMATION:

Standard Shipping - The majority of our orders are shipped via the U.S. Postal Service Priority (only in rare cases will we use parcel post - in order to save you on shipping). Our secondary shippers are UPS, Airborne/DHL and Fed Ex. Most items will ship within 2 business days and expected to arrive on your doorstep 3-5 business days (within US), 8-12 business days (outside US) after cleared payment received of your order. Next Day Service is available for additional cost -- please inquire for more information. Also, please note insurance is optional, although we do recommend it. We can not be responsible for lost or delivery damaged items.

RETURN INFORMATION:

Returns/Exchanges - We are proud of our product lines and our customer service. We want you to be completely satisfied with your purchase. We will accept returns or exchanges within 30 days of the purchase. The item(s) must be in a new condition/in original sealed packaging. Shipping/Handling charges are non-refundable. All returns must be approved prior to the return. Please contact us at the following email: A_Royal_Enterprises@Lycos.com for more information. All Returns/Exchanges should be shipped to: Royal Enterprises L.L.C. c/o Pet Products P.O.Box412 Columbia Station, Ohio 44028-0412 U.S.A.

PRIVACY INFORMATION:

Royal Enterprises, LLC is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. Royal Enterprises does not sell, trade or rent your personal information to others. We utilize encryption and Secure Sockets Layers (SSL) for all personal and credit card information. You do not need to provide your credit card information on this site to complete your purchase. You may also contact us at a_royal_enterprises@lycos.com. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to a_royal_enterprises@lycos.com with "unsubscribe" as the subject line.

AS ALWAYS OUR GOAL IS 100% CUSTOMER SATISFACTION.

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