Q. How do I pay for an item I have purchased from Pet Products by Royal?
A. A "checkout" link will take you to our secure checkout page where you can pay by AMEX, Visa, Mastercard,  Discover Card or your Paypal account.  Please email us at a_royal_enterprises@lycos.com if you have any questions.

Q. How long do I have to pay for an item?
A. As soon as you finish shopping, you may pay for the selected merchandise so we may proceed with the shipping procedure to get the items to you asap. 

Q. What credit cards does Pet Products by Royal accept?
A. Pet Products by Royal gladly accepts VISA, Mastercard, Discover, and American Express credit cards or the Paypal account. 

Q. Can I get a printed receipt for my credit card payment?
A. Yes. After the completion of our convenient checkout process, you can print the order confirmation screen that will contain all pertinent credit card charge information. Pet Products by Royal also sends this same information to you automatically, via e-mail.

Q. When is my credit card charged?
A. Your credit card is charged immediately upon completion of the checkout process. Sophisticated systems are set up to immediately send your order to our shipping department, to be shipped out usually within one to two business days.

Q. What do you consider my billing address?
A. Your billing address is the same address information on file with your credit card company. When entering this information during the checkout process it is important that you enter this information exactly as it appears on your credit card statement. If the information is not accurate, your card may be declined.

Q. What if my credit card is declined?
A. If there is a problem processing your card for any reason you will be notified immediately during the checkout process. Depending on the nature of the problem you may be prompted to try a different card or try again later.

Q. I purchased a few items from you during the same timeframe. Can you ship them together?
A. Yes we can accommodate this request, as long as the orders placed are within one hour apart. Otherwise the system is set up to immediately send your order to our shipping department for processing. In some rare cases, do to us having multiple processing facilities and items may be shipped from different locations, we would unfortunately have to ship items individually.

Q. How long will it take for my item to reach me?
A. We ship all purchases usually within one to two business days after you have checked-out. Standard shipping is USPS Priority Mail delivery, which typically takes between 3-5 days within US (outside the US 6-10 days) to arrive. We also offer UPS delivery for your selection. We send an e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site.

Q. How do I track my shipment?
A. Once we ship your order you receive an e-mail confirmation of your shipment. This includes a tracking number and a link to our carrier's web site where you can track the progress of your shipment. Please note, we assign tracking numbers before our carrier actually picks up your shipment; tracking links may take up to 24 hours to be activated within the carrier's system.

Q. What do I do if my shipment never arrived?
A. Please allow up to 10 business days for your item to be delivered. If it still has not arrived, please use the link to the carrier's web site provided in the "shipment confirmation e-mail" we sent to you to investigate.

Q. I received my product damaged. What do I do?
A. We professionally package our products to ensure that they reach you in the best condition. If your product is damaged, please save all packaging and email a_royal_enterprises@lycos.com with a picture of the damaged item. We will respond to your claim on the following business day to resolve the matter. (We always recommend purchasing insurance whenever shipping via USPS.)

Q. Can I have an item delivered to a P.O. Box?
A. Yes, as long as USPS service is being used (UPS DOES NOT deliver to P.O.Boxes).

Q. I live outside of the U.S. What about international shipping?
A. Yes, we ship internationally using USPS First Class and Priority Mail. We also use UPS in some cases.

Q. Do you ship to APO/FPO addresses? Can I ship to American military personnel?
A. Yes, please contact us for information at a_royal_enterprises@lycos.com.

Q. Can I have a package delivered without a signature requirement?
A. You may have a package delivered without a signature requirement. However, some carriers will not leave packages at certain residences due to their own security and delivery guidelines. In these cases, the driver will leave a "call tag" with a number you can call to reschedule delivery. We recommend shipping to a location where someone can accept and sign for your package.

Q. What are your shipping options?
A. For most of our auctions, we provide these shipping options to meet your needs. During Checkout, you can select USPS First Class, USPS Priority Mail, USPS Parcel Post and UPS services.